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Frequently Asked Questions

IF YOU HAVE ANY OTHER QUERIES, PLEASE REACH OUT TO US.

How Can I cancel My Order?

You can cancel your order at any point until it is out for delivery and your money will be refunded to your original source of payment. It will be initiated instantly at the time of cancellation and credited to your payment source within 7 business days. Please note that once your order is out for delivery, it cannot be cancelled or refunded irrespective of the mode of payment.

Do I need to register or create an account before making a purchase?

Yes, it’s mandatory. You need to create an Account to make a purchase.

How long does it take to deliver my order?

ASAP Delivery orders will be delivered as soon as possible based on the driver availability in your area.

Scheduled Delivery orders will be delivered according to the time slot selected by you.

I’m unable to apply a coupon code to my order. Why?

Coupon codes are not applicable on discounted products unless specified otherwise.

I’m able to apply the coupon code but the discount percentage is not getting applied to my entire cart.

Discount percentages are valid on products which qualify for the offer and will get applied only to the amount corresponding to the sum of these products.

Am I entitled to Free Delivery while promotional offers are running?

Delivery charges are extra (unless specified otherwise). Offers mentioned will be at a product level only.

There’s an error that keeps popping up every time I checkout.

An error message at checkout could mean a few things. Make sure your billing information is correct. This includes the card number, expiration date and CVC security code. If your card has expired or has an invalid expiration date, the payment won’t go through and you may receive an error message.

In case you still need help, please mail us at  info@locallybest.com

My item arrived damaged or defective. What should I do?

Products can only be returned if:

1. It’s delivered after the expiry date.

2. The package has been altered or damaged during transit.

3. The item delivered is not what you had placed an order for.

If you are unhappy with your order, please raise your concern by reaching out to us at the time of delivery on for info@locallybest.com

How do I place my order?

You can place an order from our Mobile App, Website.

I would like to see my previous orders.

You can find your previous order information by logging into your Locally Best Account. Choose ’Order History’ for a list of all successful orders placed under your account. For any order related questions, you can contact customer care at  info@locallybest.com

How can I track my order?

You can track your order through the order tracking link attached to your order.

I would like to see my previous orders.

You can find your previous order information by logging into your Locally Best Account. Choose ’Order History’ for a list of all successful orders placed under your account. For any order related questions, you can contact customer care at  info@locallybest.com

What modes of payment do you accept?

We accept online payments through all major credit & debit cards, NEFT, UPI. The payment has to be made in GBP, as per the final invoice.

What happens in case of a payment failure?

In case of any payment failures and charges incurred refund will be routed through the vendor’s payment gateway. Refund is back to source only and subject to third party vendor’s policy. Payment to other than customer account/third party payment is not permitted under Prevention of Money Laundering Act.

How Can I cancel My Order?

You can cancel your order at any point until it is out for delivery and your money will be refunded to your original source of payment. It will be initiated instantly at the time of cancellation and credited to your payment source within 7 business days. Please note that once your order is out for delivery, it cannot be cancelled or refunded irrespective of the mode of payment.

I have a quality concern. What do I do?

From delivery to your door step we take utmost care to ensure you receive the best of quality item. However, if you still feel that there’s a lapse in quality from our end, you can contact us at  info@locallybest.com.

Do you charge for the delivery?

Delivery charge can vary a lot depending on the local shops.

How do I change my address?

Go to your Account panel and just edit your address. Your default address will be updated automatically.

Do you charge for the delivery?

Delivery charge can vary a lot depending on the local shops.

Can I order for a delivery to a different address?

Yes, you can add a new address in your Account panel. You can add and save as many addresses as you want to.

I have not received my order. Who do I contact?

Go to Order History under your Account and check the status of your order. If you still have any queries, then please contact us at  info@locallybest.com

I received an incomplete order.

We apologize for the inconvenience caused. Please contact our team at info@locallybest.com.

I want to place a bulk order.

Yes, we do take bulk orders. Send us a mail to  info@locallybest.com and please specify the product(s), quantity, date and time that you require the order.