fbpx

Returns & Refunds

Your Legal Right

You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery.

Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the Partner.

Cancellation

You may cancel an order without charge at any time before the Partner has started preparing the food (a "Preparing Food/ Picking Started"). If you wish to cancel an order before it becomes a Preparing Food/Picking Started, please contact us immediately, via our Application. If the Partner confirms the order was not a Preparing Food/ Picking Started, we will refund your payment (excluding any discount, or Voucher that was applied to the order – see Voucher and Account Credit Terms for more detail). If you cancel any order after it becomes a Preparing Food/ Picking Started, you will be charged the full price for the Items, and if the rider has been despatched you will also be charged for delivery. 

Locally Best and the Partner may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us or the Partner, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.

Your Response 

Our delivery partner will confirm the order ID with you and they will confirm the delivery with you. This is the perfect opportunity for you to confirm the order is correct and has arrived in the state you expect. If everything is to your satisfaction the delivery partner will ask you to sign on the App. Remember you have the right to refuse any item/s you are not satisfied with. For these items you will receive a replace item or full refund. It is your responsibility to make sure the person signing for the delivery checks the order prior to signing acceptance. If you wish to return an item after accepting it, please contact your seller. You can find the seller contact information at store page.